Trust My Garage

Darcars are a proud member of Trust My Garage.

Customer Charter:

  • Cover your service or repair with the Trust My Garage customer guarantee.
  • Provide you with a fixed quote or an estimate, both inclusive or parts, labour and vat
  • Only charge you for work completed and parts supplied and fitted
  • Follow your vehicle’s service schedule
  • Work to high standards and continue to achieve the key industry standards set by the RMI
  • Explain things clearly and treat you and your vehicle with respect
  • Use up to date technical information, techniques and tooling
  • Comply with the RMI ‘code of practice for service & repair’.

RMI Customer Guarantee:

If you are unhappy with any work carried out by a Trust My Garage¬†member, you should first try to sort things out with the garage. If there is still dispute, you may refer the matter to the independent national conciliation service, who will recommend a solution. If you are still not happy you can insist on formal arbitration proceedings. If a financial aware is ruled in your favour, the RMI’s garage association guarantees payment of that award up to the maximum value of ¬£1000.

Terms & Conditions apply.

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